• This means we’re currently processing and packing the goodies for your pet.
• Orders will be processed at CST12:00 from Monday to Friday, and subsequent orders will be processed the next business day.
• You'll receive an email in 24Hrs to let you know we received your order, please confirm your order information. When your order ships, we’ll send another email with tracking information.
• In order to better serve our customers, we will fulfill the order according to the confirmation email information and deliver the goods within 3-7 business days.
• If the information is incomplete and cannot be shipped/out of stock, we will contact you to replace the product. If the product cannot be replaced within 5 days, we will remove the product or cancel the order and refund.
• If your order has not shipped, please contact us to cancel your order and receive a refund.

Shipped

• Your order has left our warehouse.
• If we have already processed your order, we may not be able to cancel it. We also accept returns within 30 days of purchase.
• Please make sure that your address information in your order is complete and correct that would damage your benefit. We will not pay for any loss caused by incomplete/incorrect/unaccepted address etc.
• We will inform you with delivery email notification

Returning Online Purchases

• Shipping and product quality problems
• Due to shipping and product defective quality problems, we will refund 100%. You should contact services within 3 days of delivery.

Request return

If you would like to request a return or replacement, please contact customer service by email judysabinedg@gmail.com, provide the order number, return and exchange card, and explain your reason. We would proceed your request in 2 business days.

• Tea sets belong to handicrafts, and factors such as color difference are not considered product quality issues.
• If you mind color difference, please communicate with our customer service first.

Special Situation

• If you had special situation, please contact customer service by email, provide the order number, return or exchange card, and explain the reason for your return or exchange. 
• At our discretion, a refund may be issued without requiring a return of the product. We would refund you Up to 50% of the value of the returned goods.

Refunds Days

Refunds are normally processed by your Card issuing bank within 15 working days of us raising the refund